Incoming SMS works, outgoing does not.

Incoming SMS works, outgoing does not.

Postby Ezra » Fri Apr 06, 2012 7:39 pm

Hiya, I just spent an hour on the phone with Straight Talk customer service. Very friendly, the English was good and they were helpful. However, my problem persists.

I'm using a Samsung Vibrant on an AT&T Straight Talk Sim. It worked great for the first week in all respects - save my phone would get stuck in 2g if I entered a 2g area and would then have to reboot to get back to 3g - not too big of a deal.

In any case, my outgoing texts stopped working yesterday. Incoming texts work fine. Incoming and outgoing MMS work fine, internet and calls are fine. Just no outgoing texts. Other people on other forums are telling me I have a bad sim card. Per Straight Talk customer care, I removed the sim card and wiped it down with microfiber. I also tried updating the SMSC number (*#*#4636#*#*) to a number the rep gave me, but it won't update the number - just gives me an error message. If I hit refresh, it reads 00. Keep in mind the outgoing texts were working fine until yesterday. I've also factory reset the phone several times in the last 24 hours, doing clean wipes. Nothing seems to work.

Help! :)

-Ezra
Ezra
 
Posts: 2
Joined: Fri Apr 06, 2012 7:27 pm

Re: Incoming SMS works, outgoing does not.

Postby Shelly_ST » Sat Apr 07, 2012 2:39 am

Hi, Ezra. My name is Straight Talk Shelly. We're sorry about your SMS issue. We will need the phone's information so we can resolve this issue for you. Please check your forum inbox for a private message. Thank you.
Shelly_ST
 
Posts: 1691
Joined: Fri Sep 03, 2010 11:11 am

Re: Incoming SMS works, outgoing does not.

Postby Ezra » Sat Apr 07, 2012 1:30 pm

Shelly_ST wrote:Hi, Ezra. My name is Straight Talk Shelly. We're sorry about your SMS issue. We will need the phone's information so we can resolve this issue for you. Please check your forum inbox for a private message. Thank you.


I would love to respond to your PM, but I get the message "We are sorry, but you are not authorised to use this feature. You may have just registered here and may need to participate more to be able to use this feature."

I just tested sending texts with using my phone with my girlfriends' straight talk sim card and it worked fine. I believe I have a bad sim card.
Ezra
 
Posts: 2
Joined: Fri Apr 06, 2012 7:27 pm

Re: Incoming SMS works, outgoing does not.

Postby Stephanie_ST » Sat Apr 07, 2012 2:17 pm

Hi Ezra. Please try to create 3 more duplicate posts so you can have an option to reply to private messages. Thank you!
Stephanie_ST
 
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Joined: Fri Sep 03, 2010 10:03 am


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