Slow Data after refilling

[mellojoe]

They're not going to fix your issue. Instead, they're going to send you an inbox link to a live chat where the agents are as useful as teats on a boar hog. They're going to tell you your phone is "well provisioned" and that your data has not been slowed. They will refuse to reset your data counter back to zero, even though that's precisely how much high speed data you've used this billing cycle. Anyone doing this should do themselves these three favors:

1. ) When on the phone with the agent, get your account number if you want to port your telephone number to a service that actually works as promised. This is when I knew they won't fix it, because normal companies will bend over backward to keep you when you tell them you're leaving.

2. ) If you were a customer before Jan. 1 2016, you are eligible for a refund because the Federal Trade Commission fined the crap out of these guys. You can claim your share here: https://www.ftc.gov/enforcement/cases-p ... ca-refunds

3.) Now we have a new issue, that ST is not even providing the high speed data that we paid for on a new billing cycle. Yes we're aware it will get throttled, but it should not be so at the beginning of a new billing cycle. We need to register our new complaints to the Federal Trade Commission here: https://www.ftccomplaintassistant.gov/ I know it seems like a longshot, but the FTC came through for us before on this same kind of shady crap.

We should all get our money back, because this is a bunch of crap. I guarantee you for every one of us posting this problem on the forums, there are hundreds more who can't get the stupid page to load because their "well provisioned" "high speed" 4 bars of 4G service 0.05 Mbps data won't load the page.

[poizonrayne13]

I am having the same problem

[ST-Mary Ann]

Hi poizonrayne13! My name is Straight Talk Mary Ann. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

[Homey55]

Reached a internet slowdown 1 day before scheduled renewal. Refilled early and still painfully slow. Nothing will load. Please restore my usage at 4G.

[ST-Yvonne]

Reached a internet slowdown 1 day before scheduled renewal. Refilled early and still painfully slow. Nothing will load. Please restore my usage at 4G.

Hi Homey55. My name is Straight Talk Yvonne. We're sorry that you’re having a problem. Let me help you with that but we need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thanks.

[garype]

I'm having this issue. My data was throttled and I refilled and it's still throttled.

[ST-Jean]

Hi garype! My name is Straight Talk Jean, and I'll be addressing your concern. For me to assist you further, we need to take this issue offline. I will contact you directly with a private message. Thanks!

[IanJobe]

I have had this same problem, I refilled yesterday and thought I'd get the fast data back today but I have not. Yesterday was the end date for my last plan. So I still have slow data even though I'm on a new plan. Kinda frustrating.

[ST - Felice]

Hi IanJobe! My name is Straight Talk Felice, and I'll be addressing your concern. For me to assist you further, we need to take this issue offline. I will contact you directly with a private message. Thanks!

[Gregoire01]

I just refilled my data and now I'm able to text transfers paris airports and call but my internet is still slow as if I've already reached my limit...but I just refilled it.

Hey can you teach us how to do this ?