paid for plan, but phone still doesn't have minutes

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paid for plan, but phone still doesn't have minutes

Postby matt.strom20 » Tue Oct 22, 2013 7:40 pm

I have had a number of phone cards on my reserve and it recently just got added on. So I have service paid for. My phone says that I have no minutes or texts or anything. This has happened multiple times before with my phone. I need this fixed asap.
matt.strom20
 
Posts: 1
Joined: Tue Oct 22, 2013 7:34 pm

Re: paid for plan, but phone still doesn't have minutes

Postby ST - Mark » Tue Oct 22, 2013 8:06 pm

Hi matt.strom20. My name is Straight Talk Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
ST - Mark
 
Posts: 2556
Joined: Thu Jun 14, 2012 11:46 am

Re: paid for plan, but phone still doesn't have minutes

Postby sherasheba » Thu Oct 24, 2013 11:56 am

I've paid for a plan, added it my reserve, received the text message with my new end date and it was on my account until recently. Now it says my account is expiring in 7 days instead of towards the end of next month. Please help.
sherasheba
 
Posts: 7
Joined: Wed Mar 20, 2013 7:58 pm

Re: paid for plan, but phone still doesn't have minutes

Postby ST - Janet » Thu Oct 24, 2013 11:59 am

Hi sherasheba. My name is Straight Talk Janet. Sorry that you’re having a problem. I’m going to try to help you now.We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
ST - Janet
 
Posts: 708
Joined: Tue Jan 31, 2012 1:19 pm

Re: paid for plan, but phone still doesn't have minutes

Postby WHITE196 » Sat Feb 22, 2020 4:21 am

Says I have plan in reserve but won't let me add it
WHITE196
 
Posts: 1
Joined: Sat Feb 22, 2020 4:19 am

Re: paid for plan, but phone still doesn't have minutes

Postby ST - Mark » Sun Feb 23, 2020 1:02 pm

Hi WHITE196. My name is Straight Talk Mark. We're sorry to hear that. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.
ST - Mark
 
Posts: 2556
Joined: Thu Jun 14, 2012 11:46 am

Re: paid for plan, but phone still doesn't have minutes

Postby Quintonel » Fri Feb 28, 2020 12:34 pm

Did support manage to solve this issue?
Quintonel
 
Posts: 1
Joined: Thu Feb 27, 2020 7:40 am

Re: paid for plan, but phone still doesn't have minutes

Postby ST - Mark » Sat Feb 29, 2020 11:50 am

Hi Quintonel. My name is Straight Talk Mark. Are you also having this issue? If yes, we're sorry to hear that. To help you with your issue, I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.
ST - Mark
 
Posts: 2556
Joined: Thu Jun 14, 2012 11:46 am

Re: paid for plan, but phone still doesn't have minutes

Postby Loganr34 » Sat Jul 11, 2020 5:16 am

I need help adding my reserve data to my current data
Loganr34
 
Posts: 1
Joined: Sat Jul 11, 2020 5:10 am

Re: paid for plan, but phone still doesn't have minutes

Postby ST - Mark » Mon Jul 20, 2020 12:31 pm

Hi Loganr34. My name is Straight Talk Mark. We'll be more than happy to help you with your concern. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Mark
 
Posts: 2556
Joined: Thu Jun 14, 2012 11:46 am


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