Straight Talk Wireless Forums

Hi there, please help me how do I cancel my other payment from straight talk plan?
They charged my credit card twice and I only did it once..
Could you please reply to me as soon as possible?.
if Not maybe i will cancel everything and just go to simple mobile instead..

Hi kirarin13bunso. My name is StraightTalk Elle. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.

Mine was too and all I was trying to do was purchase a refill. I will def be contacting my bank to dispute this charge!

Hi mrsestabrook82. My name is ST Katie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

mrsestabrook82 wrote:Mine was too and all I was trying to do was purchase a refill. I will def be contacting my bank to dispute this charge!

it happened to me a long time ago and ST kept trying to say they only charged one charge to my credit card but actually they charged it 3 times...... I had to have the credit card company remove the two bogus charges and now I know better than to try to use their automatic refill service that charges the credit card. I buy the refill cards at Walmart.

I was charge twice as well, please contact me at pwnedproductionz@gmail.com. I am not happy with this and you didnt even add the equivalent time. Charged twice, now overdrawn because of you guys, so if you guys do not get back to me soon, I expect you to cover the cost of YOUR MISTAKE

Hi dukefan789! My name is Straight Talk Yvonne. Our sincerest apologies for the inconvenience. Let me help you with that but we need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum.

i have been billed twice. i have been unable to contact a representative via phone or the internet. how can i get a resolution?

Hi bburchett76! My name is Straight Talk Yvonne. We're sorry that you’re having a problem. I will contact you directly with a private message so we can better assist you. Please check your Forum inbox for a message and access the chat link we sent you. Our chat support is available 24/7. Thank you.

They did the same thing to me yesterday. I only wanted to refill once but was charged twice. First and last time I will do that, I'll just go back to buying the cards. Someone please contact me.