Adding device to my account

[Rubbermaid2470]

I want to add device to my account to pay for new service plan. This device has been used close to a year but is not listed on my account. I want to pay for 2 devices for the year. Tried to add with serial # or sim # but doesn't recognize it. Thanks for your help.
Russ

[ST - Mark]

Hi Rubbermaid2470. We're truly sorry to hear that you are having an issue when trying to add a device to your account. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[ZacharyWalter]

Thanks man!

[ST - Mark]

Hi ZacharyWalter. My name is Straight Talk Mark. You're welcome. If you need assistance in the future, please do not hesitate to let us know or you can still use our self-service menu by simply texting the word HELP to 611611. Thanks.

[Dawnwm]

I am also having this same issue! We have been calling for a week. Can not get a live person on the line to help us. Trying to add a previously activated phone (was our phone) to a second line on the account. Saying sim is invalid? How do we fix this or get a new sim.

[ST - Mark]

Hi Dawnwm. My name is Straight Talk Mark. We apologize for the inconvenience. Allow us to help you address your concern. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.