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I scratched silver strip and not all numbers are there

PostPosted: Fri Nov 24, 2017 6:32 am
by Jeffbutcher0420
I scratched the silver strip like normal, and two of the numbers aren't visible. I can't return this to the store, and I just got a new phone to put service on. Can I please get some help?

Re: I scratched silver strip and not all numbers are there

PostPosted: Fri Nov 24, 2017 5:55 pm
by alita
Hi Jeffbutcher0420. My name is Straight Talk Alita. Yes. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.

Re: I scratched silver strip and not all numbers are there

PostPosted: Sun Nov 26, 2017 10:02 am
by burntreynoldz619
Same exact thing happened to me. I have the receipt (paper & digital) showing the purchase of card from walmart. After over 3 years first time this has happened and is there any way to retrieve pin using barcode on card? Walmart said they will not refund or exchange. Any help would be great

Re: I scratched silver strip and not all numbers are there

PostPosted: Mon Nov 27, 2017 12:48 am
by ST - Mark
Hi burntreynoldz619. My name is Straight Talk Mark. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thanks.

Re: I scratched silver strip then lost inactivated card

PostPosted: Thu Dec 07, 2017 5:10 am
by Irlonlungs707
Scratched silver strip off straight talk phone service card. Misplaced scratched off phone card but yet still a inactivated phone service card. How do I refill my phone service with service card without silver scratch off service number?? Need to refill my service plan but lost service card with inactivated service number which without the code it's a waste of $45 since their is no return, exchange, or money back.... ughhhh.... just need to get my phone felt with so I can focus on more important issues.

Re: I scratched silver strip and not all numbers are there

PostPosted: Sat Dec 09, 2017 9:45 am
by ST - Larry
Hi Irlonlungs707. My name is Straight Talk Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

Re: I scratched silver strip and not all numbers are there

PostPosted: Wed Jul 17, 2019 1:41 pm
by AlicePandora
This also happened to me, but I was not the one to scratch it off, so my grandma bought the card and wanted me to put it in, because I was the only one in the family who knows how. I was still sleeping, so my cousin came in and asked for me to do it, and while I was waking up, my cousin was scratching off the scratch thing. Then he accidently scratch off the first 3 number. After that, I asked my grandma if she had the receipt, but she said she didn't, I tried to look up ways to help me, but I couldn't find any. Can you help me please?

Re: I scratched silver strip and not all numbers are there

PostPosted: Sat Jul 20, 2019 8:43 am
by ST - Larry
Hi AlicePandora. I'm Straight Talk Larry. I'm sorry to hear about the scratched off PIN. We'll be happy to provide you the missing PIN. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Re: I scratched silver strip and not all numbers are there

PostPosted: Tue Oct 22, 2019 3:31 am
by yummie
I just bought a card from Wal-mart and as i was scratching the silver part, I too scratched up a piece of the silver lining and can't read 3 numbers. I have my receipt also, can you please help me so I can reactivate my account?

Re: I scratched silver strip and not all numbers are there

PostPosted: Tue Oct 22, 2019 8:36 am
by ST - Larry
Hi yummie. I'm Straight Talk Larry. I apologize for the inconvenience. We'll help you recover the missing service PIN. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.