I scratched silver strip and not all numbers are there

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Re: I scratched silver strip and not all numbers are there

Postby Helpusfixit » Thu Nov 05, 2020 10:41 pm

This happened to me also. Strip is missing part of the numbers.
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Re: I scratched silver strip and not all numbers are there

Postby ST - Mark » Tue Nov 10, 2020 10:01 am

Hi Helpusfixit. My name is Straight Talk Mark. We're sorry to hear that you are also having an issue with your service plan. We will be happy to help you to recover the missing PIN. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word ADD to 611611. Thanks.
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Re: I scratched silver strip and not all numbers are there

Postby Tabbywilson84 » Thu Nov 12, 2020 9:05 am

I am having trouble refilling my service. A few of the numbers have been scratched off of my service card. What do I do?
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Re: I scratched silver strip and not all numbers are there

Postby ST - Mark » Mon Nov 16, 2020 1:56 pm

Hi Tabbywilson84. My name is Straight Talk Mark. We're sorry to hear about what happened to your service plan. Let us help you in adding the service plan to your phone. For further assistance, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word ADD to 611611. Thank you.
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Re: I scratched silver strip and not all numbers are there

Postby AngelaC » Mon Nov 30, 2020 2:44 am

I scratched off my strip off my phone card and I'm missing the Last 3 numbers on it. Is there anyway I can still use it? I don't want to purchase another one.
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Re: I scratched silver strip and not all numbers are there

Postby ST - Mark » Mon Nov 30, 2020 9:36 am

Hi AngelaC. My name is Straight Talk Mark. We're sorry to hear that. Yes, you can still use it. We'll help you recover the missing service PIN. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can also use our self-service menu by simply texting the word ADD to 611611. Thank you.
ST - Mark
 
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Joined: Thu Jun 14, 2012 11:46 am

Re: I scratched silver strip and not all numbers are there

Postby shockleyhunter » Fri Dec 11, 2020 6:00 pm

This same instance happened to me. I have my receipt from walmart and the card, but due to scratching, 3 numbers are illegible. Please send support soon as I have run out of service and am unable to call the help center.
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Re: I scratched silver strip and not all numbers are there

Postby AngelaC » Thu Dec 31, 2020 12:33 am

I accidentally scratched off some of the numbers off my straight talk card. How can I still use it with numbers missing
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Re: I scratched silver strip and not all numbers are there

Postby LinkDeBoss » Tue Jan 05, 2021 1:11 am

Jeffbutcher0420 wrote:I scratched the silver strip like normal, and two of the numbers aren't visible. I can't return this to the store, and I just got a new phone to put service on. Can I please get some help?

This happens to me right now and I don't know what to do
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Re: I scratched silver strip and not all numbers are there

Postby ST - Mark » Tue Jan 05, 2021 1:16 pm

Hi shockleyhunter. My name is Straight Talk Mark. We're sorry to hear that. Allow us to help you in resolving your issue. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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