Internet still slow after refilling

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Internet still slow after refilling

Postby PaigeParcell » Sun Mar 01, 2015 7:06 pm

I refilled my plan today, but my internet speed is still very very slow. I refuse to call customer service, because they never help me.
PaigeParcell
 
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Joined: Sun Feb 01, 2015 4:08 pm

Re: Internet still slow after refilling

Postby ST-Jean » Sun Mar 01, 2015 7:09 pm

Hi PaigeParcell! My name is Straight Talk Jean. Please check your Forum inbox for a private message. Thank you.
ST-Jean
 
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Joined: Fri Aug 08, 2014 5:56 pm

Re: Internet still slow after refilling

Postby dcg9381 » Mon Mar 02, 2015 11:29 am

I had the same problem. It took 4 customer service agents before someone would look at it.
If they're confirming that you're throttled:
Text "usage" (no quotes) to 611611 - this will show you your data usage per Straight Talk.
Call the support number - keep pressing the amount of data you've actually used and ask why you are throttled. Don't accept the default excuses. It took me 4 people before I found one that could/would help.
dcg9381
 
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Re: Internet still slow after refilling

Postby t_blair225 » Fri Mar 27, 2015 4:24 pm

Having a similar issue but my data is turned off completely and the browser states "no connection to internet", I called Straight Talk and they were no help, they just said data should be working, updated the iOS and still it's not working. I know I need I think 5 posts to receive PMs from a Straight Talk representative. So here's one of those posts.
t_blair225
 
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Joined: Fri Mar 27, 2015 4:11 pm

Re: Internet still slow after refilling

Postby ST-Stacy » Fri Mar 27, 2015 5:56 pm

Hi t_blair225! This is Straight Talk Stacy. We are sorry that you're having an issue. I will contact you directly through private message. Please check your forum inbox. Thank you!
ST-Stacy
 
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Re: Internet still slow after refilling

Postby Acidiix » Mon Sep 21, 2015 6:50 am

I'm having this issue. My data was throttled and I refilled 4 days ago and it's still throttled.
Acidiix
 
Posts: 1
Joined: Mon Sep 21, 2015 6:47 am

Re: Internet still slow after refilling

Postby ST-Linda » Mon Sep 21, 2015 8:12 am

Hi Acidiix! This is ST-Linda. Let us check on that. Please check your Forum inbox for the private message that I sent to assist you with your concern. Thank you.
ST-Linda
 
Posts: 450
Joined: Thu Aug 07, 2014 2:55 pm

Re: Internet still slow after refilling

Postby jadez03 » Mon Oct 05, 2015 4:32 pm

I'm having the same issue. Service was refilled today and still getting incredibly slow speeds. Will work on posting a couple more times to enable my inbox so I can get a PM.
jadez03
 
Posts: 4
Joined: Sat Oct 03, 2015 10:52 pm

Re: Internet still slow after refilling

Postby ST-Linda » Tue Oct 06, 2015 8:31 am

Hi Jadez03! This is ST-Linda. Let us help you. Please check your Forum inbox for the private message that I sent to assist you with your concern. Thank you.
ST-Linda
 
Posts: 450
Joined: Thu Aug 07, 2014 2:55 pm

Re: Internet still slow after refilling

Postby Michelle_r » Mon Nov 30, 2015 10:26 am

Im having the same problem.
I refilled yesterday and my data is still really slow.
Michelle_r
 
Posts: 1
Joined: Mon Nov 30, 2015 10:21 am

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