Straight talk plan charged my credit card twice

[ST - Larry]

Hi sierachronister123. I'm Straight Talk Larry. We apologize for the trouble. To further assist you with your credit card concern, please contact our hotline number at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can use our self-service menu by texting Help to 611611.

[liljon191]

Every month I venture on down to Walmart, and purchase a 45 dollar straight talk card. Last month was no different, I activated the card on the sixth. All was well. Two days later however. Straight talk out of the blue Charged my account! When that happened it replaced the month I had paid for two days earlier. At the end of the month in order to resolve this issue this month I called customer service to cancel automated payment, to which I was informed I am NOT ENROLLED in automatic payment. this of coarse led me to wonder why i was charged in the first place. So today I contacted a customer service rep, named Gen. I was hoping since I paid for two months service i would receive two months service. Gen informed me she could not help me. I then requested to speak to a supervisor, I waited TWO HOURS for a supervisor. All the while receiving a chat saying if you don't respond in 60 seconds we will end chat. so I repeatedly replied I will wait. At the end of two hours the abruptly Ended the chat and booted me off. I cant help but feel that The company no longer values customers, that perhaps this is a known error that is exploited. Overall I felt robbed and discarded. I am very Unhappy with their customer service department.

[ST - Mark]

Hi liljon191. My name is Straight Talk Mark. We sincerely apologize to hear that you are having this issue. As your service provider, this is never the way we want you or any of our customers to feel. We're here to help. For further assistance, we will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.