Adding device to my account

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Adding device to my account

Postby Rubbermaid2470 » Sat Apr 04, 2020 2:46 pm

I want to add device to my account to pay for new service plan. This device has been used close to a year but is not listed on my account. I want to pay for 2 devices for the year. Tried to add with serial # or sim # but doesn't recognize it. Thanks for your help.
Russ
Rubbermaid2470
 
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Joined: Sat Apr 04, 2020 2:21 pm

Re: Adding device to my account

Postby ST - Mark » Sun Apr 26, 2020 9:46 am

Hi Rubbermaid2470. We're truly sorry to hear that you are having an issue when trying to add a device to your account. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Mark
 
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Joined: Thu Jun 14, 2012 11:46 am

Re: Adding device to my account

Postby ZacharyWalter » Thu May 21, 2020 4:35 am

Thanks man!
ZacharyWalter
 
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Joined: Thu May 21, 2020 2:49 am

Re: Adding device to my account

Postby ST - Mark » Sat May 23, 2020 1:19 pm

Hi ZacharyWalter. My name is Straight Talk Mark. You're welcome. If you need assistance in the future, please do not hesitate to let us know or you can still use our self-service menu by simply texting the word HELP to 611611. Thanks.
ST - Mark
 
Posts: 2360
Joined: Thu Jun 14, 2012 11:46 am

Re: Adding device to my account

Postby Dawnwm » Thu Jun 11, 2020 10:47 pm

I am also having this same issue! We have been calling for a week. Can not get a live person on the line to help us. Trying to add a previously activated phone (was our phone) to a second line on the account. Saying sim is invalid? How do we fix this or get a new sim.
Dawnwm
 
Posts: 1
Joined: Thu Jun 11, 2020 10:36 pm

Re: Adding device to my account

Postby ST - Mark » Sat Jun 13, 2020 9:43 am

Hi Dawnwm. My name is Straight Talk Mark. We apologize for the inconvenience. Allow us to help you address your concern. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Mark
 
Posts: 2360
Joined: Thu Jun 14, 2012 11:46 am


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