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How do I buy a VOLTE phone?

PostPosted: Tue May 14, 2019 9:27 pm
by diny2006
I received a text message from Straight Talk stating that I needed to buy a new phone which would be VOLTE capable or my phone would not work when they switched over to VOLTE. I went to shop Straight Talk phones and could not find out if all of the phones offered were VOLTE capable. I would hope so since Straight Talk will be changing to VOLTE only in December. Since I could not find out, I called Straight Talk customer service. The gentleman I spoke with was not sure how I could find this out. Eventually, after he spent several minutes searching, he told me to go to I went there. I chose special offers since the only other choice was "My service was already transferred to another phone". When I clicked on the "SEE OFFERS" button, I was taken back to the ... alk/phones url which had the same phones I was already looking at before I contacted customer service. I have no idea what to do now. If Straight Talk doesn't do something to fix this before December, they will be losing a whole lot of customers because no one will be able to change over to VOLTE.

Re: How do I buy a VOLTE phone?

PostPosted: Mon Jun 03, 2019 11:29 am
by ST - Larry
Hi diny2006. I'm Straight Talk Larry. We apologize for the trouble. Let us help you with your concern. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.