Lost my 4G service

[RevGaspar]

I have been using my I phone 5 BYOP for a year with 4G data service. I recently lost my 4G service on Monday Dec 9, 2013. I do not know why. After many phone calls to ST customer service and following all their instructions I was finally told my sim card was too old and I had to order a new sim card to get 4G data again. Ordered the new sim card Dec 12th. Will this solve my problem because it does not seem right to me that suddenly the original sim would all of a sudden not receive the 4G data anymore? Unless some kind of update happened. Any ideas?

[ST - Felice]

Hi RevGaspar. My name is Straight Talk Felice. We are sorry for the trouble. Let me help you. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.

[RevGaspar]

The new sim card arrived today 12/16/13 and activated without issue and receives the 4G Data. Thank you for your time.

[ST - Felice]

We are glad to know that, RevGaspar. Have a great day!

[IGO2UA]

I also lost my 4G around December 9. I traveled into a LTE supported area and was prompted for update and I updated to 15.7. Since then I only get slow 3G and no 4G. My sim is only about 2 months old. I ordered directly from ST. Any help would be appreciated.

[Debbie_ST]

Hi IGO2UA. My name is Straight Talk Debbie. Sorry that you’re having a problem. We're sorry that you’re having a problem. Please check your inbox for a message. Thanks.

[barbm]

I think some of this just has to do with the little icon. While on ATT, one day after an ios upgrade my iPhone showed 4G, even though nothing had really changed. I moved over to net10, and at first it showed 4G, then when I got an APN settings push the 3G re-appeared, but speed seems the same.

[stopsign314]

Is there a ST map showing where 4G coverage is available?

[ST - Felice]

Hi stopsign314. My name is Straight Talk Felice and I will be addressing your question. No, we do not have a map that shows where 4G coverage is available. However, we will be able to identify 4G coverage using our internal tools. Please check your Forum inbox for a message.