PORT IN NOT COMPLETE DAY 3 TICKET 1058964410

[jjden6jxb]

REALLY STRAIGHT TALK REALLY

Why can't simple port in be completed in compliance with the FCC Regulations?

Why do your customer service people even bother to answer the phone? They do not provide any information that is of any use.

MaYBE IF THE FCC FINES STRAIGHT TALK FOR RULE VIOLATIONS OTHER NEW CUSTOMERS WILL HAVE A MORE SUCCESSFUL EXPERIENCE

Who thought of this system? WHY ARE PRIVATE MESSAGES RESTRICTED? WHY DOES THE SUPPORT STAFF ASK YOU TO PM WHEN THEN KNOW YOU CANT BECAUSE YOUR NEW?

The Porting Period

The FCC has changed its number porting rules to shorten the porting period for “simple” ports from the current four days to one business day. The new deadline applies to all simple ports, including “intermodal” ports such as wireline to wireless, wireless to wireline, wireline or wireless to VoIP or any other combination. Simple ports generally do not involve more than one line or more complex adjustments to telephone switching equipment. Wireline, wireless and interconnected Voice over Internet Protocol (VoIP) providers are required to meet this new, simple port deadline, which will take effect in late summer 2010


Filing a Complaint with the FCC

If you have a problem porting your phone number from one service provider to another, first try to resolve it with the responsible provider. If you cannot resolve the problem directly, you can file a complaint with the FCC. There is no charge for filing a complaint. You can file your complaint using an FCC online complaint form. You can also file your complaint with the FCC’s Consumer Center by calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY; faxing 1-866-418-0232; or writing to:

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, D.C. 20554.

[Charisse]

Hi jjden6jxb. My name is Straight Talk Charisse and I will be addressing your question. We have to call the portability department to ask assistance as to why there's a delay on your port in request. Unfortunately, they are not yet available at this moment. The transferring of your phone number to a new Straight Talk phone might take a few hours; however, if there are any delays from your current wireless carrier, the transfer process could take up to 7 days and in the case of landline numbers, transfers may take up to 30 days. Your new Straight Talk phone will be ready to complete activation when your old phone stops working. Thanks.