I sent the information you requested.
I also removed the SD card and tried to restart the phone, but it still just hangs on the Tracfone logo screen.
What else can I do to get this phone to work?
EDIT: When leaving the phone "on" hanging on the Tracfone logo screen, every now and again the screen will go black as if it's restarting and then it goes all blue, and then it just settles back on the blue Tracfone logo screen. Please help