by John » Sun Feb 26, 2012 11:24 am
Hi organdblk. My name is Straight Talk John and I will further assist you resolving your concern. We need to reset the settings of your phone in order for us to remove the old phone number from the speed dial number 1 key. To reset your phone, please go to Menu>Settings>Security>Enter Lock Code (default is the last four digit of phone number)>Reset Default>OK>Revert>Lock Code>OK. Then, call *86 from your handset to update your Voicemail. After completing the steps given, please press and hold the number 1 key to see if it dials the right number already. Let us know if it works. Thank you!