LG Sunrise stuck on LG screen

[ST-Jean]

Hi kiefb! My name is Straight Talk Jean. Sorry that you’re having a problem. I will contact you directly with a private message. Thank you.

[brandonholt81]

My phone is stuck on the lg screen I tried hard resetting it and it won't let me, what do I do?

[ST-Kurt]

Hi brandonholt81! Our apology for the inconvenience. To further assist you, please check your forum inbox to contact us. Thank you.

Straight Talk Kurt

[mrbrody21]

Can someone please provide details on how to resolve this issue? My phone has been doing this for sometime but I've only just returned from travel to try fixing it. Thank you

[mrbrody21]

Please help, my phone has been stuck on the LG screen for months but I have been away for travel until now.

[ST-Kurt]

Hi mrbrody21! Our sincerest apology for this matter. We are here to fix the issue. Please check your forum inbox to contact us. Thank you.

Straight Talk Kurt

[ST-Kurt]

Hi mrbrody21! We will help you. Please contact us to fix the issue. Please check your forum inbox.

Straight Talk Kurt

[Tcoats1964]

I have had my lG Sunrise for a Year now with it stuck on the title screen I have tried a Hard reset but it wont due to Factory Reset is disabled by Kill Switch
Heeeellllpppp!!! I really would and need to use it now! help??

[ST-Mary Ann]

Hi Tcoats1964! My name is Straight Talk Mary Ann. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

[phoenix8077]

I am having the same issue. Won't go past LG screen even after Factory Reset.