"Your Phone Has Been Deactivated"

[ST-Jean]

Hello chrispy1961! My name is Straight Talk Jean. We apologize for the inconvenience. I will contact you directly with a private message. Thank you!

[Cam04260]

Why is my phone deactivated if I just payed my bill 4 days ago, and could make calls yesterday?? This is so stupid.

[Cam04260]

Same here. Why is there no help section? Paid my bill, and missed my phone interview for a new job because of this. This is absolutely ridiculous.

[Cam04260]

I purchased an unlimited plan on straighttalk.com at 01:57:47 on February 23rd, for my phone. The website shows that the payment was accepted, and the number of service days remaining appeared on my phone, but I have no service at all. When I try to make a call, the message says that my phone has been deactivated. I've talked to customer service three times on the customer service line, but each time the first person transferred me, I've sat on hold for almost an hour before hanging up. I've dialed *22890 several times, and that hasn't done anything. One thing that I think may be part of the problem is that I was enrolled in auto-refill, and when the payment date came up there were not enough funds in the account. This may have happened several times before my payment on the 23rd was finally accepted. Please activate my phone and, if possible, credit my balance with the service days I have missed. E-mailing the customer service has gotten no results.

I have been waiting for an hour, still no responses, emails tell me to "leave a message on the forum so you can be promptly helped" are you kidding me???????!!!?????

[ST-Kurt]

Hi Cam04260! Our apology for what happened. I am Straight Talk Kurt. We need to take this issue offline so I can address it. I will contact you directly with a private message. Thanks!

[adrianaustick]

I have the same problem right now. Please help!

[ST-Stacy]

Hi, Adrianaustick! This is Straight Talk Stacy. I am sorry that you're having an issue. For further assistance, please check your forum inbox for the private message that I have sent. Thank you!

[renewandroid]

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