"Your Phone Has Been Deactivated"

[bobbiebrenick]

did anyone get this resolved satisfactorily?
I have been deactivated for no apparent reason.

[Sophie_ST]

Hi bobbiebrenick. My name is Straight Talk Sophie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I’ll contact you directly with a private message. Thanks.

[Sophie_ST]

Hi Ckrue09. My name is Straight Talk Sophie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I’ll contact you directly with a private message. Thanks.

[Ingjean]

My phone says its been deactivated after i added an airtime card

[ST - Larry]

Hi Ingjean. My name is Straight Talk Larry. Has your issue been resolved? If you need further assistance, please check you forum inbox for a message. Thanks.

[eliy]

i have been enrolled in auto pay for 3 years now, and this morning my phone got deactivated! i look at my account and it says i'm not enrolled in auto pay!
this is ridiculous! i had n important phone call this morning and i couldn't make it because of this !
is this how you treat loyal customers???? i am really upset!

[ST-Mary Ann]

Hi eliy! I'm sorry to hear about this inconvenience. We'll have to investigate your account to determine what might have caused the problem. Please check your forum inbox for the private message that I've sent. Thanks!

ST Mary Ann

[zacksj1992]

My phone will not send texts, will not let me use data, every time that I try and make a phone call it says that my phone has been deactivated. I go online and it says that my phone is active and the service end date isn't for another 2-3 weeks. I have used my friend's phone numerous times to get this issue resolved and straight talk is not being helpful, I am highly frustrated, I have been without a phone for a few days now. If this issue is not resolved within the next few days I will be taking my business to another company.

[ST-Yvonne]

Hi zacksj1992! My name is Straight Talk Yvonne. We're sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum.

[yokwezed]

Hello,

I'm also experiencing the same problem. Based on my account, it's been been paid but my phone is still being deactivated. HELP!