old sim card attached to a used phone?

[marcaschuyler]

I tried to activate an old straight talk phone but when i talked to technical support. they said an old sim is attached to the phone,but yet i activated the new sim card. i still can't make calls or text anyone. Is this fixable?

[ST - Larry]

Hi marcaschuyler. I'm Straight Talk Larry. I’m very sorry that you’re having issues with our service. We will check if the phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.