DROPPED CALLS

DROPPED CALLS

Postby lisha1245 » Fri Mar 08, 2013 1:59 pm

I have used Straight Talk for over two years without any major problems. Last week my phone would let me call out and receive calls but would drop every call. We have lived in this current spot for 1 1/2 years so I know my phone should still get great reception here. I thought it might just be my phone so I placed my SIM card in another phone to see if it would do the same. It did. So, I called Straight Talk customer service and the rep told me to keep the SIM card in the new phone for a whole day and see if it would start working properly. It didn't. I then called Straight Talk again and was told I needed a new SIM card. I received it in the mail yesterday and activated it. I also bought a brand new phone. With the new SIM card and new phone (Samsung Galaxy S3) I am still dropping 90% of calls in our home where I had maybe dropped 1 or 2 calls in the past 1 1/2 years. I also should note that my husband also uses Straight Talk and does not use a SIM card and his phone is working fine here at home. What now?
lisha1245
 
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Joined: Wed May 23, 2012 12:55 am

Re: DROPPED CALLS

Postby Elle » Fri May 03, 2013 1:23 pm

Hi lisha1245. My name is StraightTalk Elle. Sorry for the trouble. To assist you further, please reply to this post at least four times so you can send me a private message with your phone's serial number or IMEI/MEID. Thanks.
Elle
 
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Joined: Tue Apr 12, 2011 12:52 pm

Re: DROPPED CALLS

Postby KatNat05 » Tue May 21, 2013 10:59 pm

I was a page plus customer and was very dissatisfied with the customer service and was paying more money for less service so I decided to come to straight talk. In order to do this I had to:

1. port my number
2. purchase another phone (samsung galaxy s3)
3. purchase a new sim card
4. have the sim card activated

well I did all of this on the 16th of May... and HAVE NOT HAD PROPER SERVICE SINCE. noone seems to know the correct combonation of values to put in my APN settings to get it to work consistantly. My 4 g comes and goes, and even if i have full 4g and 5 service bars my calls are dropped either after a few rings or 3 minutes. sending texts are hit and miss also. 4 g seems to work better at night for whatever reason, but is still flaky.... its to the point that my calls are automatically escalated to managers.... and they don't know anything eitther. I wasted an hour and a half with NO resolve... just the direct number to the management line....
KatNat05
 
Posts: 56
Joined: Tue May 21, 2013 10:50 pm

Re: DROPPED CALLS

Postby KatNat05 » Wed May 22, 2013 12:06 am

why isn't my reply showing?????
KatNat05
 
Posts: 56
Joined: Tue May 21, 2013 10:50 pm

Re: DROPPED CALLS

Postby Jhonally_ST » Sun May 26, 2013 1:12 am

Hi, KatNat05. My name is StraightTalk Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. If you are new to this Forum, please participate in any thread by creating at least five posts to enable your private messaging feature. Thank you.
Jhonally_ST
 
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Joined: Fri Sep 03, 2010 10:32 am

Re: DROPPED CALLS

Postby MichelleEllyn » Wed Jun 05, 2013 6:10 pm

I'm suddenly having dropped calls and only 1 bar of reception in my home. I've been on Straight Talk for a while and never had this problem before. Is there anything I can do?
MichelleEllyn
 
Posts: 2
Joined: Wed Jun 05, 2013 6:08 pm

Re: DROPPED CALLS

Postby dkeilman » Sun Oct 06, 2013 3:58 pm

Yes I am not impressed with my Oct 2013 purchased Samsung III phone either. I was directed by the Straight talk internet to choose this phone for my zipcode. And guess what almost everyone of my phone calls have been dropped. Not fun.
dkeilman
 
Posts: 1
Joined: Sun Oct 06, 2013 3:55 pm

Re: DROPPED CALLS

Postby Sophie_ST » Tue Oct 08, 2013 4:04 am

Hi dkeilman. My name is Straight Talk Sophie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I’ll contact you directly with a private message. Thanks.
Sophie_ST
 
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Joined: Fri Sep 03, 2010 10:10 am

Re: DROPPED CALLS

Postby ST - Larry » Tue Mar 18, 2014 9:13 am

Hi MichelleEllyn. My name is Straight Talk Larry. Has your issue been taken care of? If you need further assistance, please check your forum inbox for a message. Thanks.
ST - Larry
 
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Joined: Tue Nov 22, 2011 11:14 am


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