I understand if you do not wish to give me the information I have requested, but at least give me the common decency of reading what I have typed. Samsung is the manufacturer of this phone, I am sure you know this. I contacted them several different ways (email, phone, and online live chat) and the answer has always been the same. They do not have records of the SPC/MSL of my phone as it is in your records for my account. When I activated this phone, your systems sent an SPC code to my phone (the phone clearly states SPC Lock Code Set) that is derived from my MEID. This being said, the ONLY people who have access to the SPC/MSL of my phone are the people at Straight Talk. One simple look into my account details can show you this code, along with many other details of my account including, but not limited to, my MEID, cell phone number, the PIN number of my last airtime card added and date it was added, SPC/MSL code, and numerous other small details. I simply need one item from that list that only Straight Talk has access to.