Code 97

Re: Code 97

Postby whitevent » Sat Feb 02, 2013 8:41 am

I am an existing straight talk user and have been getting this message when trying to send a sms/mms message "error code 97, please contact customer service". I cannot make any phone calls either. I am quite disappointed with the service that I have gotten by calling the customer service line.

I have worked for verizon and for apple and know the specific steps in restarting, resetting and restoring my phone back to factory settings and trying over and over again. I have updated my PRL, updated my software, updated my profile, my firmware and android software which told me it wasn't available to update and still I get the error code 97, contact customer service.

The advisor that I was speaking to stated that his tools on his computer were not working and could not assist me, was transferred to a manager, then his tools were not working and was going to be transferred to his supervisor which never happened.

Do you have a specific answer to error code 97 or just prefer leading me around in circles? I still cannot make any calls, not send any sms/mms messages. The only access that I can get is from using my internet messaging like facebook to get responses BUT THIS IS NOT ACCEPTABLE!!

I need my phone to get calls to make sure that my children and my family are doing okay and safe. And obviously due to your forums wanting to take us offline, you do not know the answers and want to take us offline to attempt to fix the problem and just disconnect our services further. Atleast at Apple and Verizon, we could assist our customers and get them back to their phones within a few hours. I have emailed your customer service and got the automated message that it may take up to 5 days to get a response. 5 DAYS!! Are you kidding me? I have enjoyed the services that straight talk has offered up until this point of my phone not working.

Does anyone in straighttalk have an answer for error code 97 and getting my services back online? I am extremely dissatisfied in the service I am getting through your customer service. Starting to wonder if I need to contact the Better Business Bureau since I am getting the run around from your customer service.
whitevent
 
Posts: 8
Joined: Sat Feb 02, 2013 8:30 am

Re: Code 97

Postby Elle » Tue Feb 05, 2013 3:04 pm

Hi whitevent. My name is StraightTalk Elle. Sorry for the trouble. I’m going to try to help you now. I will need to check your phone's programming on the system. Please make at least five posts so you can send me a private message with your phone's serial number or IMEI/MEID. Thanks.
Elle
 
Posts: 3926
Joined: Tue Apr 12, 2011 12:52 pm

Re: Code 97

Postby rankinwither » Thu Apr 04, 2013 11:11 am

I am having a code 97 issue with my galaxy precedent. My internet is working, but my phone/texting is not. Please help me ASAP.
rankinwither
 
Posts: 2
Joined: Thu Apr 04, 2013 10:59 am

Re: Code 97

Postby rankinwither » Thu Apr 04, 2013 11:20 am

I am also getting the code 97 problem. As well as a non working caller Id. Please help me ASAP.
rankinwither
 
Posts: 2
Joined: Thu Apr 04, 2013 10:59 am

Re: Code 97

Postby Stephanie_ST » Sat Apr 06, 2013 1:09 pm

Hi rankinwither. My name is Straight Talk Stephanie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you!
Stephanie_ST
 
Posts: 2660
Joined: Fri Sep 03, 2010 10:03 am

Re: Code 97

Postby thames12488 » Wed Apr 17, 2013 3:37 am

I just reactivated my phone after the service lapsed for about 3 hours and now I can't send or receive texts. Can someone help me?
thames12488
 
Posts: 3
Joined: Wed Apr 17, 2013 3:25 am

Re: Code 97

Postby Debbie_ST » Wed Apr 17, 2013 3:40 am

Hi Thames12488. My name is Straight Talk Debbie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.
Debbie_ST
 
Posts: 2232
Joined: Fri Sep 03, 2010 10:24 am

Re: Code 97

Postby gagelee14 » Sat Dec 07, 2013 3:39 am

Hey, u was trying to send a text but "code 97" kept popping up. can u please help.
gagelee14
 
Posts: 2
Joined: Sat Dec 07, 2013 3:13 am

Re: Code 97

Postby chasembales » Fri Feb 14, 2014 11:36 am

Cant make or recieve calls or texts keep getting error 97. Husband is heart patient and need phone
chasembales
 
Posts: 4
Joined: Fri Feb 14, 2014 11:20 am

Re: Code 97

Postby Jhonally_ST » Sat Feb 15, 2014 1:57 am

Hi chasembales. My name is Straight Talk Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.
Jhonally_ST
 
Posts: 3194
Joined: Fri Sep 03, 2010 10:32 am

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