cannot download picture on samsung galaxy proclaim.

cannot download picture on samsung galaxy proclaim.

Postby wolff540 » Sat Jun 09, 2012 10:00 pm

i was able to just yesterday, but now i cannot download pictures on my samsung galaxy proclaim. it says unable to download when clicking the download button. any help is appreciated. thanks!
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Re: cannot download picture on samsung galaxy proclaim.

Postby Lindsay_ST » Sun Jun 10, 2012 1:09 am

Hi wolff540. My name is Straight Talk Lindsay. We are sorry for the trouble. Let me help you. We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.
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Re: cannot download picture on samsung galaxy proclaim.

Postby daninboulder » Thu Jun 14, 2012 5:24 pm

I think to send and receive picture texts the Data packet (3g) must be enabled
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Re: cannot download picture on samsung galaxy proclaim.

Postby jts1212 » Sat Jun 30, 2012 9:53 am

I have a similar problem with my proclaim. I can't send or receive picture messages. People don't receive picture messages that I send even though from my end they seem to go through fine. Also when I receive picture messages, the messages say downloading... but never download. This is with mobile on or off, and wifi on or off.

Is there a solution to this? And is this a phone/android issue or service issue? Apparently this is quite a common problem with straigh talk service browsing through other forums?
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Re: cannot download picture on samsung galaxy proclaim.

Postby Jessica_ST » Sat Jun 30, 2012 1:56 pm

Good day, jts1212. We're sorry for the trouble. My name is Jessica_ST and I'll be addressing your concern. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
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Re: cannot download picture on samsung galaxy proclaim.

Postby shelly1893 » Wed Jul 11, 2012 1:04 pm

i am having the same problem.
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Re: cannot download picture on samsung galaxy proclaim.

Postby Jessica_ST » Wed Jul 11, 2012 1:20 pm

Good day, shelly1893. We're sorry for the trouble. My name is Jessica_ST and I'll be addressing your concern. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
Jessica_ST
 
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Re: cannot download picture on samsung galaxy proclaim.

Postby maxtechoverload » Wed Jul 25, 2012 6:08 pm

And yet another thread where an answer will not be posted publicly.

What is UP?
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Re: cannot download picture on samsung galaxy proclaim.

Postby Shelly_ST » Tue Jul 31, 2012 7:23 am

Hi, maxtechoverload. Since, a resolution for one phone may not be applicable with the other. We will need to gather more information including phone's serial number for further investigation. The phone's serial number is a crucial information since it will display all relevant information including but not limited to customers' contact information. For security reason, we do not encourage these information to be posted on the account. I hope this clarifies the situation on why we have to take issues like this offline. Thank you.
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Re: cannot download picture on samsung galaxy proclaim.

Postby carterknudsen » Sun Oct 21, 2012 11:29 pm

I am having the same problem, and I hope there is a solution!
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