Hi 3rdtry. My name is StraightTalk Stephanie. Sorry that you’re having a problem. I’m going to try to help you now.If both phones are bluetooth compatible, you may copy contacts from one phone to another phone via bluetooth. Firstly both mobile instruments should have bluetooth facility. Enable bluetooth on each of the phone and then go to bluetooth menu and look for the option to export contacts. Click export or choose send contacts and your contacts will be sent to the other phone. Thanks!