SamsungT528G

[Erinn]

My friend had this phone for less than 3 mo. On Feb 3rd he purchased the $45 Straight Talk, and on Feb 8 he attempted to send a picture text, however the message was stuck analyzing, which caused him not to be able to send/receive any texts or access his contacts. When he went to Walmart on Feb 11 they told him he could send it in, however it could take up to 2 weeks to get it back. Because he had just paid the $45 one wk earlier and there was no way to credit his time without a phone, he bought another Samsung T528G. NOW the new phone wont allow him online, nor will it let him send/receive ANY PIC TEXTS! Every time he calls Customer Service he gets people that are very hard to understand, and they are unable to help him resolve these issues! He was told to just keep checking it, that it takes some time. This is ridiculous It is now the 14th and he has had the new phone for 3 days!!! How much longer does one have to wait?! I am writing this for him because when he calls he gets no where, and he is UNABLE to access the web on his phone! We would like some troubleshooting options, or some UNDERSTANDING customer service to help resolve these ISSUES!!

[Vince_ST]

Hi Erinn. My name is StraightTalk Vince. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.

[Erinn]

I see that you need the S# but it wont let me compose a new message to respond??

[Erinn]

Am I supposed to post the s# here? I won't let me compose a new message in the private chat??!!

[Erinn]

Okay this is the third time I have sent this message!!! I am UNABLE to compose a new message in the private chat, and you need this serial number!!

[ezeraden]

any luck with your issues? hang in there

[Erinn]

HELLO!!!!??? CAN I GET SOME ASSISTANCE?!!? This is getting VERY ANNOYING!!!!!!!!

[Erinn]

Where are my posts GOING?!?!? I have posted several with no response!!

[nancydear]

Sansumg T528G Having same problems I wish I had never gotten the phone. Can not use email Because of issues with the network and NO ONE can tell how long it will take to fix it.
sending me a 3rd phone that is no longer offered. Hope to Heck it works or I will make Straight Talk's life really hard!

[Stephanie_ST]

Hi nancydear. My name is StraightTalk Stephanie. Sorry that you’re having a problem. I’m going to try to help you now. I will contact you directly with a private message to help you with your issue. Thanks!