Metal strip took off a number or letter I cant get my refill

[Idk1998]

I can see half of the letter or number but keep getting it wrong what can I do another way to activate my account I paid 50 dollars for this thanks

[ST - Mark]

Hi Idk1998. My name is Straight Talk Mark. Sorry to hear that you are also having an issue with your service plan. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.