VoLTE Help

VoLTE Help

Postby husky430wr » Tue May 19, 2020 10:09 pm

Hi I cannot use any other data related functions on my NOTE 5 while using the phone. I know it is because VoLTE is not enabled on my Phone. This was previously a verizon phone and is VoLTE compatible and was VoLTE enabled with Verizon.

I need to enable HD Voice and Video Calling for VoLTE to work, when i go to: Settings>Advanced Calling>HD Voice and Video Calling. this option is grayed out, when i try to select it i get a message
(Your Video Calling Service on your account was turned off. Please contact customer service to have the service turned on.)

I don't need to text the key word HELP to 611611 to view your self-service menu with a list of help key words with valuable information. That doesn't help me at all. I just need result based answers is this to much to ask???? :?:
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Re: VoLTE Help

Postby ST - Mark » Thu May 21, 2020 2:38 pm

Hi husky430wr. My name is Straight Talk Mark. We're sorry to hear that you are having this issue. We are eager to help you in resolving your issue. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611. Thank you.
ST - Mark
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