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Phone stuck on 1x/3g

PostPosted: Wed Jun 26, 2019 2:19 pm
by les0
Started randomly this morning. Went from 4g to 3g/sometimes 1x, but either way can't make or receive calls or texts. Also can't go online without Wi-Fi. Whenever i try and call, it says my phone is inactive and i have to buy a new plan. Tried factory resetting, taking out sim card, nothing works.

Re: Phone stuck on 1x/3g

PostPosted: Thu Jun 27, 2019 8:15 am
by ST - Larry
Hi les0. I'm Straight Talk Larry. I'm very sorry that you are having issues with our service. We will check if the phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.