Samsung Crown J7

Samsung Crown J7

Postby TicklishWasabi » Tue Apr 16, 2019 4:54 pm

Every time I try to make a call I get an automated message saying, "Welcome to Verizon wireless please hold while you are transferred to an external operator" My phone is activated, I have a plan set up and paid for, but my number is listed as: 000-000-0000. And I can't call customer support because I get the same message. And the only two options are to press one to purchase a calling card in order to call people normally, or to press 2 to place a collect call to a mobile or landline phone. I wanted to transfer my old number to my new number, and to do this when activating on straight talk they sent a code to my old phone which I entered to set the new phones number. But it never worked, and whenever I try to do anything now, (go through the process again, because maybe it might work?) I get stonewalled because my phone is already activated.
TicklishWasabi
 
Posts: 1
Joined: Tue Apr 16, 2019 4:42 pm

Re: Samsung Crown J7

Postby ST - Larry » Fri Apr 19, 2019 9:44 am

Hi TicklishWasabi. I'm Straight Talk Larry. We apologize for the trouble this has caused you. We will check if your phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
ST - Larry
 
Posts: 5316
Joined: Tue Nov 22, 2011 11:14 am


Return to Samsung

Who is online

Users browsing this forum: No registered users and 7 guests