Galaxy Core Prime Update?

Galaxy Core Prime Update?

Postby LogieBear » Fri Oct 23, 2015 5:22 am

Samsung has upgraded the galaxy core prime from kitkat to Android 5.0 "Lollipop" but my phone says its up to date and is still on kitkat 4.4 , is there anyway to upgrade it another way? My galaxy has the TracFone Wireless logo on it and model number is SM-S820L if that helps at all
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Re: Galaxy Core Prime Update?

Postby ST-Mary Ann » Fri Oct 23, 2015 7:54 am

Hi LogieBear! Our phones are locked. For our branded Android phones, the software has already been updated and cannot be upgraded to a higher version. It has been branded or modified to our service. If you wish to upgrade your software to a higher version, although we don't recommend it, then this will be at your sole risk. Straight Talk is not held responsible for any service interruption due to modifications done using a third party software program. For further assistance, please check your forum inbox for the private message that I've sent. Thanks!

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Re: Galaxy Core Prime Update?

Postby James2016 » Mon Jan 04, 2016 10:30 pm

I would like to know the same thing as well we deserve the update too dont ya think I could have bought a verizon prepaid of the same phone and have 5.0.
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Re: Galaxy Core Prime Update?

Postby ST-Stacy » Mon Jan 04, 2016 11:04 pm

Hi! James2016! This is Straight Talk Stacy. I will contact you directly through private message. Please check your forum inbox. Thank you!
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Re: Galaxy Core Prime Update?

Postby andrewmroyjr » Wed Jan 06, 2016 7:52 pm

Hi, I am in a similar boat. My Galaxy Core Prime SM-S820L is still on Android 4.4.4 Software update says that "The latest updates have already been installed". Can someone from Straight Talk message me how to assume the risk and update, please?
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Re: Galaxy Core Prime Update?

Postby ST-Jean » Wed Jan 06, 2016 8:25 pm

Hi andrewmroyjr! My name is Straight Talk Jean. Please check your Forum inbox for a private message. Thank you.
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Re: Galaxy Core Prime Update?

Postby cheesehead » Wed Jan 20, 2016 5:32 pm

So at the store, the clerk assured me this Galaxy Core Prime was running Lollipop, and lo and behold, I get it out of the box and set up, and it's running Android 4.4.4

How do I upgrade, or barring that, how do I get my money back? Should have stayed with verizon...
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Re: Galaxy Core Prime Update?

Postby ST-Stacy » Wed Jan 20, 2016 6:59 pm

Hi! cheesehead! This is Straight Talk Stacy. I am sorry that you're having an issue. I will contact you directly through private message. Please check your forum inbox. Thank you!
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Re: Galaxy Core Prime Update?

Postby cheesehead » Thu Jan 21, 2016 12:01 pm

Stacey: Your chat link doesn't work: it just tells me I don't have a valid ticket number. If I just keep getting the run around, the record of this crappy service--and more importantly this textbook bait-and-switch--will be passed along to the BBB and the office of the Attorney General.
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Re: Galaxy Core Prime Update?

Postby ST-Kurt » Thu Jan 21, 2016 12:12 pm

Hi cheesehead! Our apology for what happened. I have sent another link to chat with us. If the link will not work, please send us a private message to further assist you. Thank you.

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