Phone keeps switching to 1X

[number7676]

I have a Samsung Galaxy. The model # is: SM-S765C. I don't know why, but the last couple days my service is constantly switching from 3G to 1X in places I have never had issues with reception before. What can I do to fix this?

[ST-Yvonne]

Hi number7676! My name is Straight Talk Yvonne. Sorry that you’re having a problem. I will contact you directly with a private message. Please check your Forum inbox for a message. Thanks.

[Jcolecohoon]

Mine is doing the same thing. Help please!

[ST - Larry]

Hi Jcolecohoon. I'm Straight Talk Larry. I'm sorry that you're having some problems. We'll review your account if the phone is properly provisioned in the system. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.