Can't make a call, get "Welcome to Verizon Wireless..."

[twitchie]

I have A Straight Talk Samsung S3 - SPRINT Service. I frequently get the following message, whether I have 0 Bars or 4 Bars of Service - "Welcome to Verizon wireless. Please hold while your call is transferred to an external operator where you should be able to complete your call with a credit card, calling card, or via collect call.".

In December 2013, I contacted Straight Talk telephonically and enrolled in Auto-Pay. In January 2014, Straight Talk turned-off my service for not paying. Gee, why did I enroll in Auto-Pay the month before? This was the first time I ever received the "Welcome to Verizon Wireless ...." message. I addressed the message I was receiving and he said he never heard of this. No resolution offered. In February when I took the leap again and called to enroll in Auto-Pay. I was again told they never heard of this message and it should now go away. Why now? This has not went away, and in honesty has become a nuisance as it occurs to frequently and I cannot make a call. I called twice today and after a lengthy wait while they contacted their supervisor, I was told this will happen and there is no fix at this time. Why do you not educate you Customer Service Reps that this occurs? It is documented here, and on other Forums on the internet. Can the FCC assist?

[ST - Kyle]

Hi twitchie. My name is ST - Kyle. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thanks.

[Amandajefferynunn]

I cannot make calls out..why am I getting a Verizon Message saying the number I am calling doesn't work. I've tried multiple reliable working numbers and I get the same message. Please help I don't have any other phone to call from

[Elle]

Hi Amandajefferynunn. My name is StraightTalk Elle. Sorry for the trouble. We will check if your phone is provisioned in the system. We need to take this issue offline since we will need your account information to assist you further with your issue. I will contact you directly with a private message. Thanks.

[chaseamelia]

Can someone plz help me! my phone is doing that!

[Jhonally_ST]

Hi chaseamelia. My name is Straight Talk Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.

[zachhobart]

Also having the same problem.

[alita]

HI zachhobart. My name is Straight Talk Alita. Please check your Forum inbox for a private message. Thank you.

[sbizier]

Same problem! Just refilled my service.. not sure whats going on.

[ST-Yvonne]

Hi sbizier! My name is Straight Talk Yvonne. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.