Samsung T528G

[chasitybaugh625]

Hi,

I've had this phone since December; I received it as a Christmas present. It looks like I've held onto it more than most people do. I've tried calling several times to no avail. I cannot afford to be without the phone for days while they mail me a new one and I also cannot deal with receiving the same phone as a replacement when it appears that everyone else has the same issue. It will go for hours not letting me access my text messages. It says 'initializing' and then never does anything. I can't send or receive messages. This is incredibly frustrating, but like I said, I refuse to accept the same phone as a replacement. Can anyone please offer some assistance?!?!

[Jennifer_ST]

Hi chasitybaugh625. My name is Straight Talk Jennifer. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.

[chasitybaugh625]

I've posted a few times and am still unable to send a private message. Is there no way to e-mail me or discuss this another way? I wasn't able to use my texts or make calls for over two hours this evening. This is ridiculous.

[Jhonally_ST]

Good day chasitybaugh625! Sorry for the delay. Please check if you're now able to reply to our private messages. Thanks for your patience.