Can't get service

[Greyman]

I bought a bring your own phone kit, and tried it on two different phones. Neither will make calls. I get a message saying my phone is inactive..
I've spend five days working on this, and finally put one of the phones on Verizon.
I'm still working on the second phone because I have about 45 days of time left on StraightTalk. I did have 60 days, but it's counting down even though I don't have a working StraightTalk phone.
I have an old phone that does not work and they are using up my time.
I'm not a happy camper!

[ST - Larry]

Hi Greyman. My name is Straight Talk Larry. I’m very sorry that you’re having issues with our service. We would like to discuss the details of the issue, so that we can address it immediately. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[Emilealord]

I have the same problem except after about 5 minutes it throws an exception error.

Did you ever figure out how to get it updated via the software?

TIA

Zooedca