Hi, bhouston43. My name is StraightTalk Shelly. Sorry for the trouble. We can provide you the PUK code to unlock the phone. However, as what was stated on our recent post this phone can't be used with any other service provider since it is locked with the Straight Talk program. If your phone displays an error and requires a PUK code to unlock the phone, please let us know. You can give the phone to someone else and reactivate it with the Straight Talk service. Thank you.