Can't Log-In to Account - Why Can't Cust. Service Help Me?

Can't Log-In to Account - Why Can't Cust. Service Help Me?

Postby StarKissed » Mon Feb 11, 2013 2:54 pm

I've been trying to get into my online account to pay my bill for 4 days, and customer service doesn't seem to be able to help.

I have sent multiple messages to Customer Service about this and the only suggestion is that I change my
email log-in and get a new password, which I have done but I still can't get into my on-line account.

I tried to pay my account by calling Customer Service one time in the past, but that was a disaster and it was painful talking to someone that didn't
understand my language, of course I could hardly understand them either. I was on the phone with them for a whole hour, so I vowed to never call them
to pay my bill again. It was so frustrating I was almost in tears trying to get this person to understand what I was telling them!

Since that horrible experience, I've been paying my bill online at Straighttalk.com for two years without any problem, but 4 days ago started the problem with my log-in name and password not working.

Last night my service was terminated due to non-payment.

Since I couldn't get into my account, my service was deactivated last night at midnight. I had notified Customer Service multiple times that I had to pay my bill before my service was disconnected, but now that it is deactivated, Customer Service is no longer responding to my emails and they've literally hung me out to dry.

I am disabled so it's imperative I have phone service. Now I'm left with no alternatives...I just hope I don't get more ill that I need to call an ambulance...This is pretty scary for me, and looking around the forum I see the problem of getting into online accounts is not an isolated incident. This is a problem on Straight-Talk's end and it is important to address immediately.

What are we to do? All my money, which disabled people have so little of anyway, is tied up into the phone I purchased from Straight-Talk, so it's not an easy answer to go to another service.

I just don't understand why this online signing in process is such a problem that it can't be resolved. I feel like Customer Service isn't forwarding my messages to the proper department, such as Website Technical Support, and is just deleting any message I send them because it's too much work to bother with.

Is there any good-hearted Customer Service Rep out there that will take on this problem and see it to the end to get it resolved? Before I became ill, I was a Customer Service Rep myself and when I told the customer I would get their problem resolved, I meant it and I went to bat for my clients and stayed with them until their problem was resolved and the client was satisfied. Is that really too much to ask for?

Surely this company knows that if I can't get this resolved asap I will be leaving Straight-Talk, right? Is their lack of response indicative that they don't care?
StarKissed
 
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Joined: Mon Feb 11, 2013 1:41 pm

Re: Can't Log-In to Account - Why Can't Cust. Service Help M

Postby Elle » Wed Feb 13, 2013 2:57 pm

Hi StarKissed. My name is StraightTalk Elle. Sorry for the trouble. Let me help you. Please send me a private message with the serial number or IMEI/MEID of the phone for further assistance. Thanks.
Elle
 
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Joined: Tue Apr 12, 2011 12:52 pm

Re: Can't Log-In to Account - Why Can't Cust. Service Help M

Postby rubiopequeno » Thu Feb 14, 2013 11:09 pm

Did they fix this?!?! I am having similar issues and am frustrated!!
rubiopequeno
 
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Joined: Thu Feb 14, 2013 3:56 pm

Re: Can't Log-In to Account - Why Can't Cust. Service Help M

Postby Elle » Sun Feb 17, 2013 2:52 pm

Hi rubiopequeno. Sorry for the trouble. Please send me a private message with your phone number for further assistance. Thanks.
Elle
 
Posts: 3212
Joined: Tue Apr 12, 2011 12:52 pm

Re: Can't Log-In to Account - Why Can't Cust. Service Help M

Postby VlakatafakatA » Sun Feb 17, 2013 9:38 pm

I am having the same issues as well. I am also not receiving any emails recovering my password.
VlakatafakatA
 
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Joined: Sun Feb 17, 2013 9:34 pm

Re: Can't Log-In to Account - Why Can't Cust. Service Help M

Postby ST - Katie » Fri Feb 22, 2013 1:09 pm

Hi VlakatafakatA. Has your issue been resolved? Thank you.
ST - Katie
 
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Re: Can't Log-In to Account - Why Can't Cust. Service Help M

Postby VlakatafakatA » Wed Mar 20, 2013 12:26 am

It has not been resolved, had to call in last month to reactivate.
VlakatafakatA
 
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Joined: Sun Feb 17, 2013 9:34 pm

Re: Can't Log-In to Account - Why Can't Cust. Service Help M

Postby VlakatafakatA » Wed Mar 20, 2013 12:28 am

this is ridiculous, i have to post 2 more times to be able to reply to your PM
VlakatafakatA
 
Posts: 5
Joined: Sun Feb 17, 2013 9:34 pm

Re: Can't Log-In to Account - Why Can't Cust. Service Help M

Postby VlakatafakatA » Wed Mar 20, 2013 12:50 am

and it has to be approved none the less, please reply soon. i will PM credentials as soon as i am able to
VlakatafakatA
 
Posts: 5
Joined: Sun Feb 17, 2013 9:34 pm

Re: Can't Log-In to Account - Why Can't Cust. Service Help M

Postby mtnman3656 » Sat Apr 27, 2013 9:21 pm

I have the same problem and really just need some help so I can get into my online account. Spent over an hour on the phone with cs and got no where.
mtnman3656
 
Posts: 6
Joined: Sat Apr 27, 2013 9:17 pm

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