Cannot activate used phone

Cannot activate used phone

Postby xeverytime » Sun May 20, 2012 10:17 pm

I purchased a used Straight Talk phone hoping to upgrade from my old Straight Talk phone. Even though this new(ish) phone is out of minutes from its old owner, I can't seem to activate it with my account. I receive this message:

NEW PHONE:
We are sorry, the Serial Number you entered is associated with another account or is already active. Please try again with a different serial number or log into "My Account."


How do I deactivate the phone from its old account so that I can use it with my existing Straight Talk account?
xeverytime
 
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Re: Cannot activate used phone

Postby Jennifer_ST » Sun May 20, 2012 10:37 pm

Hi xeverytime. My name is Straight Talk Jennifer. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.
Jennifer_ST
 
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Re: Cannot activate used phone

Postby xeverytime » Sun May 20, 2012 11:38 pm

2
xeverytime
 
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Re: Cannot activate used phone

Postby xeverytime » Sun May 20, 2012 11:55 pm

3
xeverytime
 
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Re: Cannot activate used phone

Postby Jhonally_ST » Mon May 21, 2012 12:59 am

Good day, xeverytime! You may need to participate more by posting 2 messages here to enable your private messaging feature. Thanks.
Jhonally_ST
 
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Re: Cannot activate used phone

Postby xeverytime » Mon May 21, 2012 2:13 am

4
xeverytime
 
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Re: Cannot activate used phone

Postby xeverytime » Mon May 21, 2012 2:16 am

5
xeverytime
 
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Re: Cannot activate used phone

Postby xeverytime » Mon May 21, 2012 7:47 am

4
xeverytime
 
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Re: Cannot activate used phone

Postby xeverytime » Mon May 21, 2012 8:01 am

5
xeverytime
 
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Joined: Sun May 20, 2012 10:01 pm

Re: Cannot activate used phone

Postby ST - Louise » Mon May 21, 2012 3:00 pm

Hi xeverytime. My name is ST Louise. Please send a private message with the serial numbers of your old and new phones so we can further assist you with your issue. Thanks.
ST - Louise
 
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