Can’t Add New Device

[tberrie]

I went to add my new iPhone which is unlocked and compatible with my service and it says my SIM card and device is not connected to my account so they can’t add it. Makes no sense to me because the SIM card is from my old phone so it is connected to my account and my device is new so of course it’s not connected to my account because I’m trying to ADD the device. Help please.

[ST - Mark]

Hi tberrie. My name is Straight Talk Mark. We do apologize for the trouble that you have gone through when trying to add your phone to your account. We will be glad to help you. To further assist you, we will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.