Account Charged, Order Canceled By Straight talk, No refund

[Kris Bradley]

My name is Kris. I order an IPhone XR with a $45 service pin online. I was charged instantly and got my order confirmation email. Approximately at 4:06 am the next morning I received an email stating my order was canceled successfully. How can I cancel or even approve a cancel while I’m sleeping. I have not received a refund. I can’t seem to talk to any human being on why it was canceled. I’m highly agitated and want either my order or my refund. Highly unsatisfied and Highly upset

[ST - Mark]

Hi Kris Bradley. My name is Straight Talk Mark. We're truly sorry to hear that you are caught in this situation. This is not how we want you to feel and experience with our service. To better assist you about what happened to your order, we will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word ORDER to 611611. Thank you for contacting us.