BYOP activation error, no response 3 days after cs call

BYOP activation error, no response 3 days after cs call

Postby Sofiasmami2010 » Thu Jan 07, 2021 4:08 am

I have a Samsung Galaxy S9. I checked my device compatibility for BYOP on the ST website and was ensured it was compatible. However when I purchased a $53.88 plus taxes kit at Walmart on January 2nd, I was unable to activate the phone despite dozens of attempts online and in the straight talk my account app. Now 5 days later and after multiple calls and chats w customer service, and a tech support help ticket that I never received a return call for as promised, I am exasperated. Please help!

Thanks
Stephanie
Attachments
Screenshot_20210107-030557_My Account.jpg
This is the message I receive after entering all info requested and attempting to activate.
Screenshot_20210107-030557_My Account.jpg (97.09 KiB) Viewed 653 times
Sofiasmami2010
 
Posts: 1
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Re: BYOP activation error, no response 3 days after cs call

Postby ST - Mark » Sat Jan 09, 2021 11:34 am

Hi Sofiasmami2010. My name is Straight Talk Mark. We're sorry to hear that you are having this situation. As your service provider, this is not the kind of service we want our customers to experience. We will be happy to help you with you in activating your phone. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Mark
 
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Joined: Thu Jun 14, 2012 11:46 am


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