App Verification messages not received

App Verification messages not received

Postby Lazybuttjay » Mon Sep 14, 2020 1:28 pm

So I recently swapped from an iPhone X to an iPhone 11 on straight talk and I am no longer receiving verification code from my various apps when I login. These are otherwise known as short code messages.

To give a little background I have been with straight talk now for a year and was using an AT&T Sim as I ported over from AT&T. I found however the AT&T towers on straight talk to have terrible service in my area. So I bought an unlocked iPhone 11 and purchased a Verizon Sim card so that I could be on Verizon towers on straight talk in my area.

Phone has been working perfectly other than the fact that I am no longer able to receive short code messages from apps like my bank trying to verify that it’s me logging into the app on a new phone. I have tried deleting the apps and reinstalling them, I have also tried restarting the phone, as well as contacting both straight talk and Apple. Everything I have researched points to it being a carrier issue however straight talk customer service has no clue what I’m talking about or how to fix it.

Anyone have any thoughts or ideas to fix this issue?
Lazybuttjay
 
Posts: 2
Joined: Mon Sep 14, 2020 1:20 pm

Re: App Verification messages not received

Postby ST - Mark » Tue Sep 15, 2020 10:59 am

Hi Lazybuttjay. My name is Straight Talk Mark. Sorry for the trouble that you are caught in this situation. For us to help you, we need to take this issue offline. Please check your Forum inbox. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks!
ST - Mark
 
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Joined: Thu Jun 14, 2012 11:46 am


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