The serial number/phone number you entered does not belong t

The serial number/phone number you entered does not belong t

Postby kim73ber » Sun Aug 30, 2020 11:00 pm

I posted a question earlier today but it never showed up. My hotspot sim was inactivated after only a year. I went to Walmart to purchase a new ST sim kit and I get the message:

The serial number/phone number you entered does not belong to Straight Talk phone, please check your serial number / phone number and try again."
What can I do about this?
kim73ber
 
Posts: 6
Joined: Mon Feb 03, 2020 5:34 am

Re: The serial number/phone number you entered does not belo

Postby ST - Mark » Mon Sep 07, 2020 8:51 am

Hi kim73ber. My name is Straight Talk Mark. Sorry to hear that. We will be glad to help you in resolving your issue. Before we can answer your question, we will need to check your account first. For your issue to be addressed immediately, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Mark
 
Posts: 2426
Joined: Thu Jun 14, 2012 11:46 am


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