Refund possible for wrong pin for phone?

Refund possible for wrong pin for phone?

Postby texjeff903 » Sat Feb 08, 2020 9:05 pm

I recently purchased a new phone at Walmart and the associate said that I would need to add minutes to get service started and suggested the $30 card. When I went online to start service it told me that the pin would not work with my phone (LG Rebel 4). I called the customer service number and they explained that it was the wrong card and that pin does not work with my phone. So, here I am stuck with a $30 card and nothing to do with it. It's like I was just robbed of $30. To top it off I had to pay another almost $40 dollars to get service...which I still don't have (it's been three days) because there is a problem with them keeping my old number. But, that's a different situation for another time...if it gets worse.
In the mean time, my question is:
Is there any way of getting a refund or credit for the $30 card?

$30 may not seem like a lot, but it is putting a bad light on my sticking with Straight Talk or moving on.

Thank you for any assistance you can give,
Jeffery Scott
Posts: 1
Joined: Sat Feb 08, 2020 8:50 pm

Re: Refund possible for wrong pin for phone?

Postby ST - Mark » Sun Feb 09, 2020 4:20 pm

Hi texjeff903. My name is Straight Talk Mark. Sorry that you’re having a problem with your service plan. We need to take this issue offline so I can address it further. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thanks.
ST - Mark
Posts: 2386
Joined: Thu Jun 14, 2012 11:46 am

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