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Slow data 1 week after refill

PostPosted: Thu Apr 11, 2019 7:24 pm
by Fryhead
Hey!
A week ago I bought the Ultimate Unlimited data plan for 55 dollars. But only after a few days of minimal data usage the speeds have slowed down to an abysmal crawl, with download speeds reaching as low as 17kb/s--those are 2G speeds. Now being nowhere close to having reached the data cap I'd please like for it to be resolved as it's now been few days struggling at these speeds.

Thanks,
Aaron.

Re: Slow data 1 week after refill

PostPosted: Fri Apr 12, 2019 1:26 pm
by ST - Larry
Hi Fryhead. I'm Straight Talk Larry. Sorry that you are having a problem. Let us help you check if the phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Re: Slow data 1 week after refill

PostPosted: Sat Apr 27, 2019 1:23 am
by Dissatisfied
Fryhead wrote:Hey!
A week ago I bought the Ultimate Unlimited data plan for 55 dollars. But only after a few days of minimal data usage the speeds have slowed down to an abysmal crawl, with download speeds reaching as low as 17kb/s--those are 2G speeds. Now being nowhere close to having reached the data cap I'd please like for it to be resolved as it's now been few days struggling at these speeds.

Thanks,
Aaron.


Hello,
I'm having the same issue as Fryhead. Only day's after adding an Unlimited $55 plan from my reserve. My data seems to be throttled at 2G speeds.
This is very frustrating and not what I paid for, some help with resolving this issue would be much appreciated.

Re: Slow data 1 week after refill

PostPosted: Sun Apr 28, 2019 8:45 am
by ST - Larry
Hi Dissatisfied. I'm Straight Talk Larry. I read your post and I'm sorry that you are having some problems. We will check if you phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.