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Cell network termination email

PostPosted: Fri Apr 05, 2019 3:25 pm
by Ellwood

I received an email telling me that a cell phone on my account will not be supported at some point this year due to an upgrade. The email instructs me to purchase a new phone.

On my straight account page, there is nothing noting the the phone in question needs to be replaced.

Is this email correct? Or a scam?

Sender's Email:

Relevant text quoted below.

Your device will be affected by network changes.

Your phone with number ********** currently utilizes a network which
will no longer be functioning at the end of this year. Fortunately, new networks
are already available that will allow you to have even better service!
Since you're a loyal customer, we would like to give you a great discount on a
phone that will allow you to start using these new networks now ‑ gaining improved
service and avoiding a service interruption when the networks change.

Re: Cell network termination email

PostPosted: Sat Apr 06, 2019 9:04 am
by ST - Larry
Hi Ellwood. I'm Straight Talk Larry. We apologize for the inconvenience. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.