Cell network termination email

Cell network termination email

Postby Ellwood » Fri Apr 05, 2019 3:25 pm

Hello,

I received an email telling me that a cell phone on my account will not be supported at some point this year due to an upgrade. The email instructs me to purchase a new phone.

On my straight talk.com account page, there is nothing noting the the phone in question needs to be replaced.

Is this email correct? Or a scam?

Sender's Email: straighttalk@email2.straighttalk.com

Relevant text quoted below.

Your device will be affected by network changes.
...
2019 NETWORK CHANGES. HERE'S WHAT YOU NEED TO KNOW...

Your phone with number ********** currently utilizes a network which
will no longer be functioning at the end of this year. Fortunately, new networks
are already available that will allow you to have even better service!
Since you're a loyal customer, we would like to give you a great discount on a
phone that will allow you to start using these new networks now ‑ gaining improved
service and avoiding a service interruption when the networks change.
...
Ellwood
 
Posts: 1
Joined: Fri Apr 05, 2019 3:17 pm

Re: Cell network termination email

Postby ST - Larry » Sat Apr 06, 2019 9:04 am

Hi Ellwood. I'm Straight Talk Larry. We apologize for the inconvenience. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Larry
 
Posts: 5354
Joined: Tue Nov 22, 2011 11:14 am


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