2GB Data Plan drained in a single day???

2GB Data Plan drained in a single day???

Postby TerriJ » Thu Jan 03, 2019 10:28 pm

So while our ATT internet was acting up, I reactivated my mobile hotspot w/ a 2GB data service card.
I used it for about 5 hours and it drained to about 1300 mb. That's fine, BUT...
The next day, I tried to get back on the internet using the hotspot and was getting a NO INTERNET SERVICE message. I thought it had to do with the 4G BUT...
I checked the balance and it was 0.0 mb! How is this even possible?! How can my data get drained overnight when the hotspot device isn't even on??
TerriJ
 
Posts: 4
Joined: Fri Dec 02, 2016 4:20 am

Re: 2GB Data Plan drained in a single day???

Postby ST - Larry » Sat Jan 05, 2019 9:50 am

Hi TerriJ. My name is Straight Talk Larry. We apologize for the trouble this has caused you. We will check if your phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you. You can use our self-service menu by simply texting the word HELP to 611611.
ST - Larry
 
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Joined: Tue Nov 22, 2011 11:14 am


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