Can't add phone to my online account

Re: Can't add phone to my online account

Postby AlaunaGleason » Tue May 12, 2020 9:04 pm

Im also having problems adding my phone to my account i used both my sim and my serial number
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Re: Can't add phone to my online account

Postby ST - Mark » Fri May 15, 2020 10:29 am

Hi AlaunaGleason. Sorry to hear that you are having an issue in adding your phone to your account. We are eager to help you in resolving your issue. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.
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Re: Can't add phone to my online account

Postby Chiefkellz23 » Fri May 29, 2020 7:57 pm

I'm having the same problem, trying to add my husband's phone to my account and it's saying "The Serial Number entered is not associated with this account. Please try again." And when I try the SIM it says "The information you entered belongs to a device that is currently associated with another account. Please remove the device from it's current account before adding it to this account." Please help, this is ridiculous.
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Re: Can't add phone to my online account

Postby ST - Mark » Wed Jun 03, 2020 2:15 pm

Hi Chiefkellz23. My name is Straight Talk Mark. We apologize for the inconvenience this has caused you. Let us help you with your issue. For us to address it immediately, we will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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