Can't add phone to my online account

Re: Can't add phone to my online account

Postby basaku » Tue Feb 18, 2020 7:32 pm

i have the exact same issue. And is there a way that instead of you just PM'ing me and telling me in private how to resolve this, can you just post it so every other person on this planet can also benefit from your wisdom. Why is ever single question about this problem never solved in a way that others can solve their problem without the hassle of a forum post.....


Well, since the only way to get help is to ask here...... here is me asking..... May I please have the magic information that will assist me in adding my phone's IMEI to my existing/active straight talk account and then somehow associate that with the phone number that is already active on my account without changing the plan or trying to have me create a new account... please.


Thanks

Steve
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Re: Can't add phone to my online account

Postby ST - Mark » Wed Feb 19, 2020 11:46 am

Hi basaku. My name is Straight Talk Mark. We completely understand your concern. However. we need to take this issue offline since we will need to know what are the errors that you have encountered when trying to add your phone to your existing account. Or, you may use another search engine like Mozilla Firefox or Internet Explorer if you are having trouble using Google Chrome. To further assist you, I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: Can't add phone to my online account

Postby piratedinside » Thu Feb 27, 2020 9:09 pm

I am having the same issue. I was able to add the phone to my account but, It has a link saying to activate the phone. The phone is already active. I get the error saying the phone belongs to another account.
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Re: Can't add phone to my online account

Postby ST - Mark » Sat Feb 29, 2020 12:50 pm

Hi piratedinside. My name is Straight Talk Mark. Sorry that you are having an issue in adding your phone to your existing account. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.
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Re: Can't add phone to my online account

Postby ChrissyisQueen1$! » Sun Mar 01, 2020 6:39 am

Whenever I to try to add my device to my account it says that my device is active on another account. I brought the phone brand new on 11/29/2019. Everytime input my IMEI. I SET MY PHONE UP OVER TVE PHONE. I TRIED IT AT FIRST ONLINE. BUT WAS REDIRECTED TO CALL.
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Re: Can't add phone to my online account

Postby ST - Mark » Sun Mar 01, 2020 1:41 pm

Hi ChrissyisQueen1$!. My name is Straight Talk Mark. We are sorry about your issue. Let us help you. Please check your Forum inbox for a message. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.
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Re: Can't add phone to my online account

Postby JNeal » Fri Mar 20, 2020 4:35 pm

I'm having the same issue.
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Re: Can't add phone to my online account

Postby Sonner » Thu Apr 02, 2020 5:50 pm

I transferred my service from old phone to new phone. On my account, old phone is deactivated and new phone doesn't exist. This needs to be fixed. There is no human to speak to. I can't even find where to make a new post.
Sonner
 
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Re: Can't add phone to my online account

Postby ST - Mark » Mon Apr 27, 2020 9:26 am

Hi JNeal. My name is Straight Talk Mark. We're sorry for the trouble this has caused you. We need to take this issue offline so we can address it further. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.
ST - Mark
 
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Re: Can't add phone to my online account

Postby ST - Mark » Mon Apr 27, 2020 9:33 am

Hi Sonner. My name is Straight Talk Mark. We’re sorry for the inconvenience that you have experienced. We can surely help you and resolve your issue as quickly as possible. We need to take this issue offline so we can address it further. We will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. You can also use our self-service menu by simply texting the word HELP to 611611. Thanks.
ST - Mark
 
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