Tell me about it!! Last week and mind you I live an 1 hour away from Walmart. First phone activated it but showed invalid sim card. I had to candle and get my credit card charge back. Drove the next day again an hour away exchanged bit for a more expensive phone got home damn damn thing!! Drove once again an hour to get there drove an hour back. Activated the phone and BOOM said invalid sim card.. Like Wtf waiting for another sim card to be mailed mean time I am paying for a service I can't even use..